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Warranty and Return Policies

Warranty and Return PoliciesSometimes products need to be returned.

At DQN we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straight forward and transparent returns policy so that returning a product to DQN is simple and easy.

If you have purchased the Flexi1 warranty:

Thank you and congratulations! No matter what the issue may be with your product - outside of loss or theft - you are automatically eligible for an RMA. Please call +84-8-3512-6377 or go to our RMA form to receive your return instructions.(Note: The Flexi1 warranty is a single use warranty and only covers the replacement or a defective/broken product once.)

If your product does not work:

Ouch! We're sorry to hear that your product is Dead on Arrival. This doesn't happen often, but if it has, you are eligible for an automatic return. Please call +84-8-3512-6377 or go to our RMA form to receive your return instructions.

You will be responsible for the cost of return shipping. We will cover the cost of shipping out the replacement product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee.)

If your product stops working:

It's unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return.

  • If your product has stopped working and it is within 30 days from the date of purchase, you are eligible for a return. To get started, please call +84-8-3512-6377 or go to our RMA form to receive your return instructions. You will be responsible for the cost of return shipping. We will cover the cost of shipping out the replacement product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee.)
  • If your product has stopped working and it's outside of 30 days, but not more than one year, you will need to return the product directly to the manufacturer. You can find more on manufactuer policies here. (Note: Please understand that this step is mandated by the manufacturers DQN represents. If we could accept returns on behalf of the manufacturer after 30 days we would.)

If you purchased the wrong product:

While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be un-used, un-damaged and New in Box.

You will be responsible for the cost of return shipping and will be subject to a 10% re-stocking fee to cover the cost of processing. (Note: If we were responsible for recommending the wrong product, you will be eligible for a return and full refund with no restocking fee.)

To get started, please go to our RMA form to receive your return instructions.

If you have purchased a DQN Refreshed product:

All DQN Refresh products come with a six month standard warranty. If you have purchased a DQN Refresh product and it has stopped working due to a manufacturer's defect, please call +84-8-3512-6377 or go to our RMA form to receive your return instructions.

You will be responsible for the cost of return shipping. We will cover the cost of shipping out the replacement product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee.)

Returns Program Reminders

Returns Department Contact Information:

You can reach the returns department at DQN via phone at +84-8-3512-6377 or email at cs@dqn.vn

Returns Address

All returns should be sent to:

DQN Co., Ltd

Attn: CS Department

135/17/64 Nguyen Huu Canh Street

Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam

Return Instructions

In order to ensure that your return arrives in the best possible condition, so that you are not subjected to additional charges, please remember the following:

Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box.

Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer's expense.

RMA Expiration

Once an RMA is approved, the product must be received within 10 days. Returns received after 10 days will be refused and returned to the customer at their expense.